More Information.

Goods that are in stock. Out of stock items .....

At any instant in time 95% of the goods on our web site are in stock.
Providing an order is received before the cut-off time we try to process it and
send it out the same day. Usually we succeed in getting 100% of "in stock"
orders out the same day. If an item is out of stock it is likely we will ship
the goods with that item to follow.
When there has been very heavy ordering we may only achieve 90 - 95% of these targets
and the rest the orders go the following morning. This is most likely to happen on a Monday
due to heavy ordering over the weekend. (The cut off on a Monday is 12 noon).
International orders may take a little longer to process, typically 24 - 48 hours.

Goods that are out of stock.

This can happen again due to heavy ordering of particular items taking us
by surprise. Or, manufacturers imposing a delay when we re-order.
Indeed there can be many reasons especially when they concern goods
that are imported. Usually the delay is not more than 24 hours before
most goods come back into stock. If it is going to be more than a few
days we contact the customer by e-mail to see what they want to do.

Special orders.

We do have a small number of products on our site that are special orders.
That means that they are non-stock items and are ordered in specially for
the customer. We make available special order items for two main reasons -
1. They may be items that we do not stock but we are prepared to order in
from a manufacturer specially for a customer.
2. Sometimes products are specially manufactured for the customer (like a wall mount
or ground stand). Special order items cannot be returned for a refund or changed
for an alternative product if the customer changes their mind about needing the item.

Urgent?

Ring us if you have a special requirement.

If the goods are urgent (e.g. sometimes people are leaving the country and
need to take them with them) tell us and we will do our best to comply
least reply if there is going to be a delay.) Send the e-mail just after
sending the order. Include your order number in the e-mail. There is an
e-mail link at the bottom of every web site page.

Returns that are not collected.

When a customer is notified that an product needs to be collected.
We can only store the item for up to 3 months.
After 3 months it will be disposed of.

International delivery charges.

Standard delivery.

For small items up to 1.5Kg, delivery is by insured post at £15.00 This applies to
all countries, either within the UE or outside of the EU.
Delivery times - up to 28 days although to most EU counties it is considerably less.
Courier deliveries.

usually takes from 2 to 8 days depending on destination and courier used.
1 box to an EU country is £38. This could be a medium item and several small iems in the same box.
It could be more than one satellite receiver since the box can weigh up to 30Kg.
A satellite dish is classed as one box and some small items can be put inside the box
with a dish but a satellite receiver would be a second box (see below)

2 or 3 items to an EU country is £59.00. This could be a full system. A satellite dish up
to 1.0m diameter, a box containing a satellite receiver and other items like a motor and
installation items and a wall mount. If the wall mount is a medium size (not large) this
may well be a 3rd item separately wrapped but still only £59.00 to ship all three items.

Large items and all deliveries over 1.5 Kg to countries outside of the EU,
You pay only for the goods when you order. You will have (temporarily) paid
for the goods including VAT. We send you a quotation for shipping. When this
is agreed, the VAT will be deducted from the shipping price and the difference
will be paid by linking to the site on a special shipping page.

Returns and faults

Please do not return a product without making contact using the technical line (see invoice),
seeking advice and agreement and booking in a return on our web site. You will need a returns number.
Goods should be returned in their original packaging and protected by outer packaging like an outer box.
When returning goods to us, a product must be packaged so that the manufacturers packaging is not damaged.
e.g. a receivers etc. should be packaged in an outer box to protect the manufacturers box.

All returns must be booked in by either telephone or by e-mail where we have replied and agreed to a
request for service or return. 95% of all faults can be sorted out over the phone or by e-mail without
ever having to return a product. Do not return a product without making contact, talking to an engineer,
and (if the fault is more serious) booking a return in advance. Do not send goods back without a covering
letter or the goods will not be examined until you eventually ring in. We do not have time to guess at
the fault symptoms or wonder who sent it (Phone No. also required)

Refunds are not possible for smart card subscriptions. Once a card has been started, the subscription
runs for a year and cannot be stopped.

Your cancellation rights.

Returns within the EU are dealt with in accordance with the "Distant selling regulations S.I 207/2001."
If goods are ordered in error they consumers can return the item within 7 days of receipt of the goods for
a full refund (excluding shipping charges).
Please note that if goods are ordered in error and then returned within this time scale, the shipping
charge to the customer is not refunded. Also note that the customer is responsible for the safe return
of the goods to us. The return address is on your invoice.
It should be noted that goods should be returned complete and in good condition otherwise a refund
may be refused. we would recommend that goods are returned in the outer packaging that was used to
send them out in. This protects the goods and the manufacturers packaging from damage
and courier stickers. Please return them with the same care and (if possible) protective
outer packaging that was used in the shipping of them to you.
Refunds are issued with 30 days.
Please note that if goods are ordered in error and return the item within 7 days of receipt of the goods,
If goods were sent out with "delivery charges included" that means that a percentage of the price is in
fact the delivery charge. A return would therefore have this delivery charge deducted from the refund.
These delivery charges are,
Items under £300 - delivery is 10% of the total charge.
Items over £300 - delivery is 5% of the total charge.

Zero rating the VAT for EU companies.

We can only zero rate the VAT within the EU if the company provides their VAT number
and requests zero rating when the order is made.
IN THIS SITUATION GOODS CAN ONLY BE SHIPPED TO THE REGISTED COMPANY ADDRESS.