European Union
United Kingdom
20years
accepted cards
Satellite Advice Pages. Free advice from the Satellite Superstore UK. Technical advice from experts who can solve your satellite problems. Satellite system planning, FAQs, Satellite frequently asked questions. Advice on motorised satellite systems. Advice on multiswitch systems. Learn about satellite TV. Setting up a satellite dish. Satellite receiver comparisons. Two satellite signals down one cable.
We have 2 identical sites on different servers. www.satellitesuperstore.com & www.satellitesuperstore.co.uk If one site is down, please use the other one
Links
Satellite Museum
Shipping info
FAQs
Advice
Support
  Contact Us
    Sky accessories
  Other accessories  
  Installation equipment  
  Cable
  Wall mounts & ground stands  
  Satellite finder meters  
Sky receivers
  Humax
  Technomate
      VU+
      Sab    
      IPTV    
  Protek
  Icecrypt
  French TV & Italian TV
  All receivers
Cams
  Adult cards
TV, FM and DAB Aerials
Freesat receivers
Twin tuner PVRs
  Linux receivers
Motorised systems
Systems
Fixed Dishes
Motorised dishes  
Transparent dishes  
2,3 or 4 satellites on 1 fixed dish
  LNBs
 Feedhorns
 Motors
 V box
Optical
  Caravan products
  All products
 C Band
 DISEqC
  Multiswitches

All Questions. Advice Page 1. Beginners advice. Advice Page 2 Very common simpler questions. (FAQs)

Advice Page 3 More advanced technical questions. (FAQs) Advice Page 4 (The support we give you) Review Centre

"Review Centre" is a new resource on our site. It will expand over the next few weeks. Independent reviews will be posted


Advice Page 2

Very common simpler questions. (FAQs)



QUESTION 1. (Actually a whole series of related questions)

(We are asked this question several times a day - It is our most frequent question.)
Can I get the BBC and the ITV and Channel 5 on a free to air receiver?
Can I get the BBC, and ITV and Channel 5 on one receiver?
Can I use a freesat card with Sky + or Sky HD receivers?
Can I use the hard drive record facility in a Sky + without subscribing?
Can I use any other PVR (CI receiver) on Astra 2 like a Sky + or Sky HD?
Can I get Sky and other satellites as well on one receiver and on one dish?
Can I use a Sky Digibox for other satellites?
How big a dish do I need for Sky?
Can I receive two different Sky channels in different rooms.
Can the CI digital receivers be used for Sky TV and what channels can I receive?
Can I get Sky and other satellites as well on one receiver and on one dish?
Can I control two Sky Digiboxes through the TV eye system?
Problems with a Sky mini dish? Is it big enough?
Can I use a Sky + but use only one cable from the dish (e.g. using a splitter)?


ANSWER 1.

These are the most common questions that we receive. Many every day – wish people would read the FAQs first.

Here are the answers,

BBC 1 and 2 and 24 hour news, ITV etc. and 50 to 100 other free channels are all on the 28E Astra 2 satellite.
They can be received on a low cost freesat receiver. Prices start at £69.95 for SD and £132.95 for HD
see. Freesat Systems
A freesat receiver is a dedicated product for the freesat channels on 28E and like a Sky receiver
which is another dedicated product, offers an extended program guide a week or more ahead.
See www.freesat.co.uk for a complete list of channels and more details on this package.
Probably the best freesat receiver is the Humax HDR. This is a twin tuner PVR.
These channels can also be received on any motorised receiver as motorised receivers work
with all free to air channels in the sky. However, an extended program guide will not be available.
Non-dedicated products tend to have a program guide that details what is on now and next.
There is an exception to this rule - The Lyngbox. This is a non-dedicated receiver, ideal for multi-satellite
or motorised use, and offers an extended program guide on many channels and satellites through an "internet plug-in"
system. It also has hard drive recording capability through the program guide.
Sky + or Sky HD need a subscription card otherwise Sky will not permit the use of the recording system
without at least a minimum subscription. Check with Sky for details of all Sky HD charges
Since the activation of a card or a Sky + or Sky HD box requires a phone call to Sky, it is then
that they will deny access to the record facility without a subscription.
A Sky box also carries the Sky extended program guide that provides a large amount of program listing detail.
There are other single tuner and twin tuner PVRs that are not controlled by Sky.
See www.satellitesuperstore.com/twintuner.htm and www.satellitesuperstore.com/harddrives.htm
They will work on all free channels including the BBC and ITV etc. on Astra 2 and on other satellites
but note that although they do have an electronic program guide (EPG) it is not the same as the Sky EPG
A Sky + or Sky HD needs a twin LNB and a second cable if you are to record one channel and watch another.
See www.satellitesuperstore.com/skylnb.htm and See www.satellitesuperstore.com/twinlnb.htm
Sky have their own box of tricks for their scrambling system and a Sky Digibox is needed for Sky Television.
A Sky box will also work on the free channels on Astra 2 but is not much good for free channels
on other satellites. For other satellites you need a free to air receiver or a Common Interface receiver
(also called a CI receiver – works on free channels as well). More info on this below.
Motorised receives are also CI receivers and work on all free channels as well. So all receivers of any
type will work on free channels like the BBC (providing the dish you have is the correct size)

There are two reasons why a Sky receiver is not ideal for use on other satellites than Astra 2.

1. It has preset frequencies, FEC and symbol rates. So if a channel on another satellite happened to
have a frequency, symbol rate, and FEC the same as one of the Sky channels,
then that channel on another satellite will work, however, since you cannot infinitely vary
the frequencies, symbol rates and FECs in a Sky Digibox like you can on all CI receiver,
then most channels will not work.

2. You may have difficulty storing channels in a Digibox if you move it from one satellite
to another. It is likely to forget the extra channels that you have tried to store.
The size of the dish depends on where you are. In most of the UK a Sky zone 1 45cm mini dish
is OK but does not work well in bad weather. In Scotland a Sky 60cm Zone 2 dish
is used (or an 80cm in Northern Scotland).
(A standard 60cm dish is best in the UK anyway for all-weather capability) From other parts of
Europe dish sizes vary and are detailed on our site at The caravan page
or from the footprint details at www.lyngsat.com

The question about 2 channels and two or more rooms is really two questions.
For 2 channels at once you need two receivers, two subscriptions and a twin or 4
out LNB on the dish and an extra cable from dish to second receiver.
To extend Sky TV to two or more rooms you need a UHF distribution system in your home.
Or a wireless video sender system. These are detailed at The Sky accessories page

Also see advice page 3 about getting Astra 2, Astra 1 and Hotbird all on one fixed dish.

It would be possible to control several Sky receivers through the TV eye system as the handsets
can be set on different frequencies. A multiroom combiner is however needed.
Alternatively, one box could be controlled through a TV

A standard 45cm Sky mini dish is at least 10% too small to do the job. The balance was to make it as
environmentally friendly as possible. In the North / Scotland a 60cm zone 2 dish should be used.
In all areas a 60cm is a better bet and since mini dishes have their own type of LNB / fitting the
wide choice of standard LNBs cannot be fitted.
The best solution is a standard dish like the Triax TD 54, TD 64 or clear 60cm. The 54 will be fine
for all areas in the UK except Scotland where the 64 is a better bet.
Another excellent solution is the clear transparent 60cm dish
See clear transparent dishes
All will provide far better "all weather" capability especially in the winter. See the fixed dishes page.
Sky + with a single LNB? No. Read question 20 below. Sometimes when we answer
this question on the phone it is then asked in 6 or 7 different ways in the
hope that asking in a different way will mean it is possible! it is not.
A twin LNB and two cables are required.

It is probably very worthwhile to read FAQ No 2 below, the Freesat question, if you want to receive
UK channels without a subscription.

QUESTION 1b

Can the CI digital receivers be used for Sky TV and how many other
channels in the sky are available?


ANSWER 1b.

In simple terms is best to consider that there are two types of digital satellite TV.
1. Dedicated receivers like Sky Digital. Sky has it's own box of tricks just for 28 east and
some channels are scrambled.
A Sky system includes BBC 1 and 2 BBC 24 hour news, Sky News, (free channels),
Scrambled channels include Sky 1, Sky movies, etc.
2. Common Interface Digital (CI). This covers the vast majority of everything else in the sky.
At present there are about 30 main satellites in the sky (of which the Sky Digital satellite at 28 E is
only one). On these many satellites there are about 8000+ digital channels from probably over 100
program providers (Sky TV is one program provider, freesat are another). Program providers that
scramble their broadcasts (not freesat) use about 6 or 7 scrambling systems and the
"decoder" is called a CAM. (Conditional Access Module) Maybe about 20 or so providers
use the same CAM and others use different ones. An estimate would be that about 1000+ of these 8000 or
so channels are not scrambled and are "in the clear". The rest need cards. Common Interface digital
receivers usually have two CAM slots. The card slides into the CAM and the CAM slots into one of the
two slots under the flap in the satellite receiver. Some CI receivers are for fixed dish use. Either a
fixed dish pointing at one or two satellites (e.g. Astra at 19E and Hotbird at 13E). Others used for
controlling a motorised dish. Many enthusiasts have a motorised CI digital receiver and
a Sky digital or freesat receiver as well. All of these products are on our site and can
be found from the links at the top of any page or from our main catalogue contents page

QUESTION 2 FREESAT.

I am considering purchase of a satellite FTA HD receiver.
I would request your assistance in choosing such equipment to use primarily with Freesat but also
to receive other available FTA transmissions. Whilst reviewing this subject on the Freesat sites
and other related for a there seems to be confusion about reception of various Freesat channels.
Some recipients report that all can be received, including ITV HD and the ‘red button’ channels,
whilst using an established FTA HD box.
I would like to try this option, possibly with a PVR addition but am unsure of which one to go for.
I wouldn’t like to spend several hundred pounds only to find that I can’t receive all the Freesat channels.
Can Freesat receivers be used on other satellites? Can standard receivers be used for Freesat?
I would welcome your input to this subject.


ANSWER 2.

The new Freesat service on 28E.
The new Freesat boxes can be connected to a standard Sky Mini dish or any dish pointing at Astra 2 at 28E
although a standard 60cm dish does work better. Or the clear transparent 60cm dish
This service will include standard definition (SD) and high definition (HD) programs.
A full list of programs can be found at www.freesat.co.uk
Freesat is a new UK service and has a new dedicated electronic program guide (EPG) that is only applicable
to 28E and like a Sky receiver, provides detailed channel listings.
The EPG details program listings in advance and is considerably more detailed than in free to air, or CI, SD and HD
standard receiver. It is possible to record well in advance through the program guide using a freesat PVR.

Dedicated Freesat receivers,
A number of models are available including low cost standard definition. Hi Definition and
twin tuner PVR high definition. HD receivers also work on SD programs.BR> See Freesat systems
Freesat receivers are not really suitable for any other satellite than 28E. Some models will only scan in 28E
Humax models have a hidden menu and can be used on other satellites but the menu structure is not as easy
to use for this purpose as standard receivers.
i.e. accessing new channels in the menus is not easy and requires a number of button pushes every time.

Standard free to air and CI type satellite receivers.
Standard receiver do work on all free to air channels.
There could be an issue with the "red button access" used on Freesat receivers and ITV may not work on some
standard receivers but it does on most. There are no issues with getting all Freesat channels
on the Technomate 6900
HD receiver.
Standard receivers are available in high definition and some are twin tuner PVRs
They let you record one channel and watch another. Pause live footage etc.
See the Topfield 7710 HD receiver
Standard definition (non-Freesat epg) boxes but with twin tuner PVRs are on the Twin tuner receivers page
Also single tuner HD boxes with optional external hard drives are available - see receivers with hard drives page
All of these models are very up-market and have many features. They work on many satellites.

Dishes in the UK,
If you don't already have a satellite dish or would simply like to receive many more channels, we would recommend
the use of a 60cm dish for the Freesat service. Either a solid black dish or a clear transparent one.
See add a 60cm dish
Why not get 2, 3 or 4 satellites all on one fixed dish - see multi sat systems menu page
Also check out the clear transparent 60cm dishes on the Transparent satellite dishes page.

QUESTION 3

I need to get Arabian channels or Indian channels or African etc.
i.e. Questions about channels. What equipment do I need?
(also see the next series of questions.)


ANSWER 3.

We need customers to do a bit of research themselves before asking the question, what equipment do I need
to receive a particular channel. If may be covered in the series of questions about channels below, but
If not you need to go to www.lyngsat.com This web site provides information on every channel in the sky.
We need to know which satellite the channels are on that you are interested in. www.lyngsat.com will help
you find this out. Once you know the
satellite it should be easy enough to advise you on what equipment you need.
From the UK we can see satellites from about 60W to 60W so it the sat is (e.g.) 115 degrees etc. we can't see it
Even if it is within 60E to 60W (e.g. African channels) you also need to check the footprints on this site as well.
see it is aimed at Europe.

QUESTION 4.

Can I get channels from the USA?

ANSWER 4.

There is very little American TV in the sky. Usually a few news channels.
It is very unlikely you would find a sport channels. To understand this you have to consider the Physics.
The Earth is round, not flat and microwaves (like light) travel in straight lines. Satellites above the
States are beyond our horizon. Only if US channels are relayed onto European satellites would we be able to
see them. This mainly seems to happen with free channels. Mostly news, however,
Fox Sport and Fox News are available in the clear from Pas 3 at 43 West. This requires an 90cm dish.
From the UK we can see satellites from about 60W to 60W so it the sat is (e.g.) 115 degrees etc. we can't see it
Even if it is within 60E to 60W you also need to check the footprints on www.lyngsat.com as well as the positions.
QUESTION 5.

I am British and I have moved to America.
Can I see British TV in America?


ANSWER 5.

This is not possible. The reasons for this are to do with the laws of Physics.
The Earth is round not flat and microwaves (like light) travels in straight lines. Satellites
above our horizon are beyond your horizon. Only if UK channels were to be relayed onto US satellites
would you be able to see them. You are in a better position to find that out than we are.

QUESTION 6.

I have an apartment in Spain. What do I need to receive Freesat or Sky TV?

ANSWER 6.

We now have a web page about this very subject. Go to the "Getting Sky or Freesat in Spain page."
You need a freesat receiver or Sky Digibox, a card and a dish kit.
DISH SIZES IN SPAIN.
Dish sizes need to be quoted to receive every channel. Smaller dishes can be used and since
some channels are more powerful than others, the small dish will work on a percentage of
channels but not all of them. The BBC and the ITV are the weakest channels, and so unless
the dish is big enough to receive every channel, it will not be big enough to receive
the BBC and the ITV (although many Sky channels could be received with smaller dishes)
In addition it is important to note that there are 2 beams aimed at Spain. The north and
the south beam. The BBC and the ITV are not on the south beam but many Sky channels are.
The south beam can be received anywhere in Spain on an 80cm dish. To find out which.
channels are on the south beam go to www.astra.lu where you will you can research
what each beam carries on the Astra satellite. The North beam carries every channel.
As far as the north beam is concerned, customer feedback over the last year has provided
the following information on dish size recommendations.
Costa Brava 1.0m. Madrid, 1.2m Southern Spain and Portugal 1.1 - 1.6m. Alicante (weak spot) 2.4m dish
Close to Alicante - 30 miles south of Alicante 1.8m dish.
All we can do is relate to you customer feedback. It is your responsibility to check
yourself with people in that area as we cannot guarantee the accuracy of these recommendations,
Feedback from Gran Canaria.
Problems getting the BBC and other low power Sky Channels?
Our Solution worked. The customer had a large Andrews (Channel Master) dish.
We advised the customer to get a Andrews (Channel Master) matched feedhorn and 0.3 dB Invacom LNB on his
Channel Master dish. All channels now working great. (He replaced a 40mm 0.6dB Grundig LNB with
The new feedhorn and C120 LNB). See these items on the LNB page.

QUESTION 7.

Can I get French TV?

ANSWER 7.

The old French analogue TV channels like France 2, TF 1, etc. are available from 5 degrees West in digital
in the clear. This requires an 80cm dish (and LNB) from the UK - east coast although bigger dishes may be
needed in the south west. See the dishes page
M6 is no longer in the clear on 5W in digital but is in the clear on 7E but this would need a second dish.
Too far across the Sky for a bracket on one fixed dish so a motorised dish is needed to receive both
satellites on one dish. (The problem is, it is not possible to buy an analogue only receiver any more.)
To receive English channels as well as French channels from 5W and 7E you would also need a dish pointing
at 28E and so once again a motorised dish may be needed if a Sky mini dish is not already fitted.
There are a number of free to air French digital channels on the Hotbird at 13E and a small number on
Astra 1 at 19E. French channels that are scrambled are also available from Astra 1 at 19 east and the
Hotbird at 13 east. Providing a card and CAM are added the CI digital receiver will also work on these
scrambled digital channels. To do this an Astra and Hotbird dish of 80cm is required.
See the dishes page Also see the French AB sat card for about
15 channels on 13E at the adult cards page. Since one of the French channels is an adult channel,
the card is on the adult cards page but the other 14 channels are not adult channels.
There is a mix of good channels. Worthwhile checking it out.

UPDATE - Many French channels are still in analogue and are free on the 5W
satellite. We now sell brand new analogue receivers for this satellite and channels.
See Analogue Satellite Receiver for French channels on 5W

QUESTION 7b

Do you sell the French AB Sat package card
for French channels?


ANSWER 7b.

Yes we do. Channels on this card include, Moteurs, AB1, Action, RFM TV, XXL (adult), Anamaux
ONYX, Chasse & Peche, Musique Classique, Escales, La Chaine Histoire, Mangas, Encycopedia
Satellite information - Via Access - Hotbird at 13 E Freq 11.681 Pol. H S.R. 27500 FEC ¾
Dedicated classical music channel, A world of interesting documentary channels, Dedicated French motoring channel See,
Special order only on the phone.

QUESTION 8.

Can I get Russian TV?

ANSWER 8.

Information on Russian channels - customer feedback
Hi,
I have bought an Xtreme receiver from you back in October for use in Cyprus to watch Russian TV
(NTV+ package).. At the time you were not aware what combination I would require of card / cam.
I can confirm the receiver picks up FTA and pay channels from Eutelsat W4 on a 1.8m dish,
and with the proper subscription card and Via Access cam v2 the system works well.
I hope this helps should you need to sort out any Russian customers...I
can get the cards for £100 ( incl. 3 months subscription, then £20/month)!!

Update July 05

I'm just writing to you to tell you how pleased I am with your system.
I notice on your website the FAQs include how to receive Russian language channels but your
only answer refers to reception in Cyprus.
To receive free to air Russian (and Ukrainian) language channels in the UK I'd heartily recommend
your two satellite transparent dish system - just point it at Hotbird 13E and Sirius 5E instead of
Astra 19E and Hotbird 13E. I used a professional installer (he charged £80) but he described it as
one of the easiest installations he'd ever done despite never having had a request for Sirius before.
Hotbird will give you 7 free to air Russian language channels including Ch1 ORT, RTR Planeta, RTR Sport,
Music Box RU and Euronews. On its Europe wide footprint Sirius adds another Russian
channel Moskva Okrytki Mir and Enter Film (with has a choice of Russian and Ukranian soundtracks) and 7
other free to air Ukrainian Channels (including TRK Ukraina) many of whose programs are in Russian.
Sirius also has a Nordic footprint for which an 85cm dish isn't really large enough from the UK but
I've found the one free-to-air Russian language channel on the Nordic footprint (Baltic Music Channel)
has acceptable reception in all but the worst weather conditions.
Regards,
Ken

Always check www.lyngsat.com for latest information on any channels as over a period of time channel line ups change.
QUESTION 9.

What do I need to get Italian channels?

ANSWER 9.

Italian channels are mostly on the Hotbird at 13E. This needs a Hotbird system.
e.g. Choose the model of Technomate receiver you want on the Techomate page and lower
down the page you add a Hotbird 80cm dish kit to complete the system. If you intend to fit it yourself,
you will also need some installation items (that an installer would normally bring with them),
cable, F connectors, coach bolts and plugs, clips and a meter. See the installation equipment page
If you buy a free to air receiver you will get Ria 1, Ria 2, Ria 3, which most of the time are
free to air unscrambled channels and a number of other free channels from Italy. If you think you
might add a official card in the future the Technomate 1500 CI + or the 1000CI might be a better bet.
All of these items are very good quality receiving What Satellite awards and yet the prices are low.

QUESTION 10.

What do I need to get German channels?

ANSWER 10.

German channels are mostly on the Astra 1 at 19E. This needs an Astra system.
e.g. Choose the model of Technomate receiver you want on the Techomate page and lower
down the page you add a Astra 1 60cm dish kit to complete the system. If you intend to fit it yourself,
you will also need some installation items (that an installer would normally bring with them),
cable, F connectors, coach bolts and plugs, clips and a meter. See the installation equipment page
If you buy a free to air receiver you will get Sat 1, Pro 7, and many more, which most of the time are
free to air unscrambled channels from Germany. If you think you might add a official card in the future
the Technomate 5400 might be a better bet. All of these items are very good quality
receiving What Satellite awards and yet the prices are low.

QUESTION 11.

Can I watch 2 Sky satellite channels at once?

ANSWER 11.

To watch a particular channel in several rooms is not a problem and only needs one receiver.
The TV eye / cable / amps system as per the Sky accessories page carries the signal
round the house with full control from every room.
However, to get one channel in one room and a different channel in another requires 2 receivers
(and 2 cards). People think this is in some way different to terrestrial TV but it is not. The reason
you can e.g. watch the BBC and record the ITV is because you have 2 receivers (tuners). One built
into the TV and one built into the recorder. (the laws of Physics for terrestrial also apply to satellite)
Also each receiver needs a signal from the dish and so a twin LNB must be fitted to the dish and a
second cable to receiver number 2. To have all this distributed around the house also needs the TV eye
system mentioned above. Then one satellite channel can be viewed in one room (and controlled) and a
second channel in the other room. If one receiver is a standard receiver and the other a Sky Plus,
the 2 remotes are different and will only control the appropriate receiver If a Sky Plus is used,
however, a 4 output LNB must be fitted and 3 cables as a Sky Plus needs 2 LNB feeds as it is also
able to record one channel while watching another. The 2nd receiver allows a 3rd channel to be watched
in another room. (May not sound simple but it works great.) Also Sky let you have the second card
at a discounted price. Since the second card has on it the same as the first card, if the main card
is a full package, the second card is very good value.

To do all this on a motorised dish, Use a 4 output LNB. One output for the CI digital motorised receiver,
2 outputs for the Sky Plus, and one output for the second standard sky receiver. Using a motorised dish
and a mini dish is better however as only this way can you watch one satellite on one room (e.g. Sky)
and another satellite in another room (e.g. Hotbird) as with a motorised dish,
it can only point one way at once.

QUESTION 12

Is there a twin LNB for a sky mini dish?

ANSWER 12

A Sky mini dish has a special fitting LNB. A 4 output LNB is available but not a twin. see the Sky LNBs page
A standard 40mm twin will not fit on. The dish could be replaced with a Triax TD 64 (not expensive)
the dishes page and You could fit a twin 0.1dB LNB
see the twin LNB page This is a better option
anyway as a Sky mini dish is only just big enough and a 60 cm offers all weather capability.
The TD 64 60cm dish is therefore also an upgrade. An inexpensive wall mount is also required.
(Also see dishes page)

QUESTION 13.

I've just been told by a Sky installation man that
we cannot have a Sky dish as the only place we can get a signal
is in the corner of the garden which is not acceptable to us.
We would prefer a dish on the house but suffer by being on the
south side of a hill just below some woodland. Do all satellites
send signals from the southern horizon or is there an alternative?
We are not that interested in hundreds of channels, nor in a
subscription to Sky but would like to improve our signal,
which at the moment is coming over the hill to us and so is poor
and without Channel 5 (no great loss). Can you help?


ANSWER 13

Sorry but you cannot alter the laws of Physics. Micro waves are electromagnetic radiation.
Just like visible light, they travel in straight lines and will not go through solid objects.
Use the space at the bottom of the garden. Some people do not have this option. You are lucky.
Appearance is an attitude of mind. In the USA the bigger the dish you can put in the front
garden the better. Status symbol! We suffer from British disease. i.e British reserve.
You could always paint it green to match the garden. Ordinary car spray will be fine providing
a thin single coat is put on the reflecting surface and it must be matt or it will reflect
light and heat as well as the signal. The heat will burn through the feedhorn cap and let
the spiders in. THEY BLOCK THE SIGNAL - use matt paint. Car primer is ideal.
Alternatively you could use a clear transparent dish. See clear dishes on our clear dishes page
They are also very good for conservation areas.

ANSWER 13b

See above answer - "painting a dish." Below is the 1.0m Andrews (Channel Master) dish.

painting a dish

QUESTION 14.

Can I paint a satellite dish to match
the brick or stone work or garden?


ANSWER 14

This is answered in the previous question / answer above.

QUESTION 15.

Can I have satellite TV without putting a dish on my house?
I live in a CONSERVATION AREA - will it work through glass?


ANSWER 15

Yes it will but it must point south. There will be a small amount of atenuation through glass
but a 60cm dish is big enough for Sky TV even through glass. You could consider a transparent dish
see the dishes page and the dish could be set
up in a porch, a greenhouse, a room in the house through a south facing window. (A clear dish
will not block as much light). You could even put it in a shed pointing through south facing window
or pointing through the door of a shed pointing south and simply don't close the door of the shed!

The picture below shows a town that is probably not in a conservation area!

Conservation area?

QUESTION 16.

Dear Sir, Do you supply adult cards to my country?
I think the customs might confiscate it.

ANSWER 16.

We are an international mail order company and supply direct. We regularly supply cards to
your country without problems. We use a fast international courier. Usually TNT International.
The cards can be found on the adult cards page
We prefer to "kick start" the card by turning it on and starting the years subscription
before it leaves here. That is a good way to test the card is OK before sending it.
Also check out shipping details on the cards shipping page

If it helps we can write on the customs notes something that will not attract attention. Ring us for details.

QUESTION 17

What does a "blind search" mean?

ANSWER 17

To explain this it is necessary first to know what normal searching is.
To scan in a digital channel the Frequency, (and polarity, symbol rate, and FEC) must be entered
into your receivers "install" menu system. This is called scanning a channel (or to be exact
scanning a transponder) manually. (Digital channels are compressed and when one transponder
is scanned from one set of frequency data, up to 10 channels can appear from the one scan.)
A big satellite like the Hotbird at 13E has more than 1000 channels and so that means there
will be at least 100 transponders. That means at least 100 sets of frequency data would have to
be entered one at a time manually just on this one satellite.
All receivers will allow you to enter frequencies manually one at a time but the also
offer an automatic scan. That means that by simply selecting the Hotbird (for example) in the menu
and selecting auto scan, the whole of the Hotbird (in theory) can be scanned in.
So how does the receiver do this? What happens is that before the receiver leaves the factory,
it is loaded with software. This software is mainly it's operating system but, in addition
it also includes 100s of sets of frequency data that the manufacturer has prepared for you.
This data is collected from the satellite providers and other reliable sources and is usually
accurate AT THE TIME IT IS PREPARED. However satellites are constantly changing, channels move,
sometimes change frequencies, disappear, new channels appear etc. and so the frequency data is
changing all of the time. The 100 sets of frequency data put in for you, just on the Hotbird
first of all assumes the manufacturer found it thoroughly and accurately in the first place
and secondly is likely to have changed by the time the new receiver hits the streets.
To correct this problem manufacturers release new software on a regular basis. This
new software may well include - improvements in the operating system - fixes for "bugs" or errors
in the operating system. (Digital receivers are exactly the same as a computer. They are
driven by software and no software ever released is perfect as it is written by humans and
humans make mistakes) The operating system in a receiver (just like the Windows operating system)
is constantly being "fine tuned" and improved) - also embedded in the software will be the latest set
of "channel data". All the known frequencies from every satellite so that the auto scan will work.
On some receivers upgrading the software can be done "over the air" via a particular satellite.
Other receivers have to be upgraded by picking up the new software from the manufacturers website
and using (usually) a lead called a null modem lead, the receiver is upgraded via computer.
Either way, a receiver should be FACTORY RESET to clear all scanned in channels before new
software is put in as the old channel list will corrupt the new software and the operating system
will be screwed up. That is how a normal receiver works. For the vast majority of customers interested
in TV channels, this is fine. Upgrading the software once every 6 to 12 months would be the norm.
However, feed hunters have more demanding requirements. Now for Blind Searching.
This is a more thorough search. Instead of using an embedded set of data (that can go out of date)
the receiver scans EVERY possible frequency, polarity, symbol rate and FEC in the whole of the Ku band.
The big disadvantage with this approach is that it takes much more time. Instead of looking
at selected frequencies, all frequencies are searched. Instead of a standard scan on a big satellite
taking 5 to 10 minutes (standard scan) a blind search on the same satellite could take hours
or even letting a receiver search all night might be needed - just on one satellite.
It was therefore necessary to come up with a compromise alternative. Often called the
"Power Scan". Here the receiver has an internal data base of channel (transponder) frequencies
and a standard scan is done, but then a blind search is done on all of the frequencies not covered
by a standard scan. This approach can reduce scanning times for a big satellite to 30 to 40 minutes
In our experience, however, we are all relying on the manufactures software to be clever enough to
do this complicated operation and often the power scan is not clever enough and new frequencies
can be missed. It is however more thorough that a standard scan. Clearly the power scan also
benifits from regular upgrades from the manufacturer as it relies on channel data to improve
scanning speed.
It is now worth considering the history of the blind search receiver as sometimes I hear people
say things like "my cheap fixed receiver finds more than my expensive motorised receiver"
The very first blind search receivers were pure blind search and were very slow. We sold one
called a “Coship”. In addition, it only stored 1500 channels. Motorised enthusiasts used it as
a searching tool. They connected it to their motorised receiver via a LNB loop through
facility, or by fitting a twin LNB and extra cable, “scarting” the motorised to AV 1 on the TV and
the blind search receiver to AV 2. The Hotbird (for example) could be scanned (maybe overnight
for a big satellite) and then the data studied. Any new channels or feeds would than be noted
down and entered into the motorised receiver manually. The Coship would then be cleared
of all channels (factory reset) and then moved on the the next satellite to start a new blind scan
Many feed hunters still work this way. More inexpensive "no frills" blind search models came out
and later the power scan was introduced.
Manufactures found that by "tweaking the software" on many standard receivers (including motorised)
a power scan (combination of standard database scan and blind scanning) could be included as
a new additional feature. Very recently some "no frills" (budget) blind search receivers came out
that were "hardware blind scanning" rather than software blind scanning. This increased
the speed of the blind scan and a big satellite like the Hotbird could be scanned in around 15
minutes. The motorised enthusiasts now tend to use a hardware blind scan receiver
as used in a Tehnomate receiver or a Manhattan receiver
as a tool to update the data in their motorised receiver. At the moment
the feature packed Technomate 6900 HD is the main 36 volt motorised receiver that includes
a good blind searching power scan feature but it still falls short of a dedicated hardware blind scan
receiver for the ultimate in blind searching capabilities. Blind searching is only a little
over a year old since it started. We have come a long way in that time and improvements are
continuously being developed. There are still "bugs" in the software of all receivers
(as there is in all software products)
Since 1998 when the digital satellite receiver started to be introduced in quantity, manufacturers
have made good progress and continue to do so.

Read a review of the Manhattan ST100 receiver.
Even if you want a different model, this review is worth reading as
it deals with blind search software that is common to all Plaza models.


QUESTION 18

What do I need for internet via satellite?

ANSWER 18

Sorry we only deal with satellite TV. For Internet via satellite, contact a company that specialises in this product.

QUESTION 19

I do not live in the UK.
How much will your products cost in my currency?


ANSWER 19

All countries have different currencies and if you order from a web site outside of your
own country you should check the exchange rate to find out how much you will be charged.
We don't know what the cost is in other people’s currencies. There are 100s of different
currencies in the world. The way you find out is to contact your credit card company.
Exchange rates vary on a daily basis and from one provider to another and so the only way
to know exactly what you will be charged on the day of ordering is to ask your credit card
company what they are going to charge you. They will apply the exchange rate, set by them,
on the day you ring them.

QUESTION 20

Can I use a splitter to split the signal from my dish
to two satellite receivers? and -
Can I use a twin tuner receiver like Sky HD or Freesat HDR etc.
with a single cable from the dish?


ANSWER 20

A splitter will not work Splitters do not do what people think they will do.
If you split the signal but the main receiver is then in control of the band and the polarity.
So - the second receiver only gets the channels that are on the same band and polarity as the
first receiver. That is about 25% of the channels But then if you change channels on the first
receiver to a channel on a different band or polarity, the second receiver then
also goes to the same band and polarity as the main receiver and goes to no signal
of the channel you were watching. i.e. a different 25% of channels starts working.
One solution is a twin LNB or a second dish and another cable. Twin LNBs are
on the twin LNB page. Cable on the satellite cable page

An alternative solution is a Stacker Destacker if it is very difficult to fit a second cable.
The limit to this solution is a distance of about 30m and a twin LNB is still needed.
The Stacker Destacker does, however, enable one cable to be used.

only one cable from dish to the inside of the building.

Stacker De-Stacker Plus

Left to right above - twin LNB, Stacker, single cable (WF100) Destacker (with power supply)
output two cables .... to two receivers or a twin tuner PVR. Only one cable is used.
The twin LNB connects to the Stacker and the output runs down a single cable. Indoors the
single cable connects to the Destacker and the two outputs connect to two inputs of the
multiswitch. To repeat, only a single cable is used between the Stacker and Destacker.
A maximum cable length of up to 40m is advised.

Also see the new Unicable LNBs on the Unicable LNB page (or SCR - Single Cable Router LNBs). These LNBs
use one cable from the LNB to the receiver and then split to (up to) 4 independent outputs. This provides
a signal to 4 single tuner receivers or 2 twin tuner receivers PROVIDING the receiver have Unicable software.
Only a few receivers have this software capability. The range of Manhattan Plaza receivers will work with this system.

Update 30th March 12. We understand Sky TV is now putting
unicable software into Sky Digiboxes / Sky + HD.


QUESTION 21

I live in a listed building and we are not allowed to put up a dish.
What are my options?


ANSWER 21

Ways of putting up a dish when you are not allowed to put one up.

1. In a greenhouse. Signal works through glass. Read the FAQ about this.
2. Build a shed in the garden with the door pointing south. Don't shut the door.
3. Point a transparent dish through a south facing window. See the caravan
dish kits at the caravan clear dishes page. they are ideal for this. The clear dish does not block the light.
What is the most important to you. Having a dish in a (maybe spare) room or watching Satellite TV? Up to you.

Why not also check out the range of Selfsat antennas?
These flat plate "dishes" are not dishes and should be exempt from normal regulations.

Selfsat Selfsat

QUESTION 22

We live on a narrowboat in a marina on the Ashby Canal. When we are out
on the canals/rivers, we somtimes cannot get a signal to watch the tv.
We have a digital arieal one used on houses, if we have a dish, would we be able to
pick a signal up better with the dish, or would we need a signal finder or do they
only work on Sky systems. Also our tv is HD Ready and has built in freeview,so do we
need a HD freesat receiver box to receive HD broadcasts?
Janet


ANSWER 22

Hi,

This question is the same as for caravans and so everything is on the caravan page please study this page.
In the UK a 60cm dish is recommended for all-weather capability.

Option 1
A 60cm dish kit with deluxe stand, compass, made up cables, etc.
see the clear 60cm kit and the triax solid 60cm kit
you also need a satellite meter.
Read meter advice and check-out the meters on the satellite meters menu page.
possibly the Teleco meter or the Sam-Lite
Finally you need a satellite receiver.
The Grundig HD is also 12 v so might be ideal see the 12v Grundig HD

Option 2

A self seeking dome.
See the TracVision R4 self seeking dome with the 12v Grundig HD

Option 3
A tracking dome.
See the TracVision R5 tracking dome with the 12v Grundig HD

QUESTION 23

Should I use a Sky Mini dish or a standard dish?


ANSWER 23

Problems with Sky mini dishes.

As a general rule they do not provide enough signal in poor weather locations. We would estimate that a zone 1 mini dish
is about 10% too small even in southern England. Maybe that is why hardly a day goes past without a call from a customer
complaining of lack of signal, pixilation, freezing and drop-out (even on good days) and asking for a better solution.
Standard dishes fit a vertical pole of a standard wall mount and the LNB is held by a 40mm clamp. This allows higher quality
standard 40mm LNBs to be used. (Like Titanium or Inverto LNBs.) Standard dishes have been sold worldwide since satellite
started (in the UK in 1985). Non-standard Sky mini dishes started around 2001 and Sky have changed the design of their
dish at least 10 times. They use a non-standard wall mount and LNB fitting particular only to Sky mini dishes. If a Sky
mini dish LNBs is fitted, there is little or no choice of LNBs. High quality standard LNBs from countless manufacturers
cannot be used. Twin and quatro LNBs cannot be fitted to Sky mini dishes. Sky don't make them. Customers with early Sky
dishes can no longer buy the different non-standard early Sky mini dish LNBs for their dish and are forced to change the
whole dish when an LNB fails. This is because the latest Sky mini dishes have changed yet again and the latest Sky mini
dish LNBs no longer fit earlier dishes. The earlier types of Sky mini dish LNB are no longer available. The same is true
of spare parts. A standard 40mm clamp LNB will fit a standard dish from when satellite started. The same is largely true
of standard wall mounts. The only real advantage of a Sky mini dish is it tends to be cheaper than a standard dish. Sky
mini dishes are prone to severe rusting in high salt areas but the heavy duty standard range below is designed for that
type of location. For all of the reasons detailed above we would recommend customers use a standard dish for Sky, freesat
or any other satellite reception application. Examples of standard dishes -

Primesat Easy Fit high quality 60cm dishes.

Primesat Easy Fit high quality 85cm dishes.

Primesat clear transparent standard 85cm dishes.

Triax Heavy duty standard 60cm, 70cm and 90cm dishes for high wind and high salt areas.

For all-weather capability in the north (e.g. north of Newcastle Upon Type and Scotland) use
a 60cm, 70cm, 85cm or 90cm standard dish.





If you e-mail us,

We receive well over 100 e-mails per day and we do try to answer them.
It is very important to use the contact forms on our web site on the Contact Us page.
These come straight through with no problems and are given priority. Using our e-mail address can result
in us not receiving the e-mail since we do have a strong spam filter in place and sometimes genuine
e-mails may be blocked.
On a busy day it may be that the answer will be in the following morning as often we catch up with mails from
7.30 till 9.00am before the phone lines start. If the phone is ringing every few minutes during the day,
answering e-mails may be delayed till the next morning.
There are some mails we will respond to with a "set answers",
If the mail is covered by an FAQ, you will directed to the FAQs on these advice pages.
If you require email support on a product you have purchased from us, this is done through the
after sales support form on the contact us page. You will need your invoice number.
If you have bought a product elsewhere, you should contact that company for support
and not us. We look after our customers, not customers from other companies.
There are some e-mails we will not answer.
E-mails that are not in English are immediately deleted.
Answering 100s of e-mails takes time and working out what "text language" all means is something
we do not have time to do. We only answer questions in English. Text language
e-mails will be deleted.
We are a SATELLITE company. Questions about aerials, or cable (e.g. NTL) will not be answered.
We do not sell products for cable users. Contact your cable provider.
We do not provide advice on “internet via satellite.”
We do not provide advice on satellite computer cards.
We do not provide advice on "card programming" or card programmers.
(Questions from the USA) We do not provide advice on systems to unscramble US channels.
If you would like advice about receiving a particular channel, you must state which
satellite it is on (there are over 8000 channels in the sky) and include where you live (which country)
if we are to advise on dish sizes etc.
If you are asking several questions and e-mails are going back and forwards
between you and us, you must include all of the e-mail history below from the previous e-mails.
You cannot expect us to remember your exact circumstances from one mail
to another. We rely on the history to be able to remember your circumstances.
Customers using aol tend not to include the previous e-mail history. Please do so.

Many companies simply do not answer their e-mails. We try to answer all of ours with the exception
of the categories above. If you send a mail and it is not answered
it may have been accidentally deleted. This can happen as we receive (as I am sure you do)
large amounts of junk mail every day and it is possible that a genuine mail may be accidentally
deleted among the junk mail. If you think that has happened please send it again.
Through the contact forms there should be no problems
We do try to answer all genuine e-mails.



All Questions. Advice Page 1. Beginners advice. Advice Page 2 Very common simpler questions. (FAQs)

Advice Page 3 More advanced technical questions. (FAQs) Advice Page 4 (The support we give you)

More Advice

If you would like more information about satellite TV, check out
"The Motorised Satellite Videos".
These are guides to Motorised and Digital Systems. Price £14.95 each including U.K. delivery.
All three videos each have running times of
2 hours and 20 minutes and are packed full of information



Link to our own satellite museum site

Rewind Museum. A Museum of vintage consumer electronics.
See

http://www.rewindmuseum.com/vintagesatellite.htm

Satcom 7700 satellite receiver.

For old Satellite receivers with knobs on! (and other historic items)
And
Vintage reel to reel video recorders. Vintage VHS and Betamax VCRs.
Vintage video cameras. Vintage Laser Disc. Vintage Computers.
Old telephones, Old brick mobile phones. Vintage Hi Fi, Old reel
to reel audio and early audio cassette decks. Including,
The history time line of vintage consumer electronics.
And much more .....
So see,


http://www.rewindmuseum.com/home.htm

Brick Phones

It is well worth a visit.
Only The Satellite Superstore brings you great products,
advice and it's own MUSEUM


Rewind Museum



(All prices on this site include VAT.)

Links to site pages,

Advice Support Shipping info Multiswitches Satellite Museum Reviews Links Satellite Finder Meters Contact Us
SKY receivers & systems SKY accessories Other accessories Installation equipment Wall mounts & ground stands
Dishes Transparent dishes Full systems Motorised systems. 2, 3 or 4 satellites on 1 fixed dish BBC systems Linux receivers
freesat receivers Blind search receivers Receivers with hard drives Twin tuner PVR receivers High Definition Receivers
Manhattan Cube Revo Icecrypt Dreambox Technomate Humax Analogue Receiver More receivers
Caravan products Diseqc switches LNBs Feedhorns Motors V Box Positioners Adult cards CAMs All products index


Links to menu pages,

Catalogue Contents Page. A summary of all pages. More products.
ADVICE Pages. Frequently Asked Questions. (FAQs) Read and learn!

Menu pages.

Sky menu page.
Satellite systems menu page.
Satellite receivers menu page.
Satellite dishes
Clear transparent dishes
High definition receivers menu page.
LNB (and feedhorns) menu page.
Motorised systems menu page.
Enthusiast blind search receiver menu page.
Manhattan menu page.
Humax menu page.
Technomate menu page.
Topfield receivers menu page.
Dreambox receivers menu page.
Pace receivers menu page.
Triax dishes, LNBs & brackets menu page.
Mutiswitches menu page.
3/4 satellite fixed dish menu page.
Small satellite items menu page.
Audio video products
Satellite Meters menu page.
Caravan Satellite menu page.
Accessories menu page.
Installation equipment menu page.
Review centre menu page.
Index of all products menu page.

Links to pages with more detail,

Catalogue Contents Page. A summary of all pages. More products.
ADVICE Pages. Frequently Asked Questions. (FAQs) Read and learn!

Freesat and Sky.

Freesat receivers / systems / mini dishes / accessories. The Humax HDR. The Segam.
The Sky Digital receivers / systems / mini dishes / accessories. The Pace DS440N. The Sky Plus.
Sky Digital accessories handsets, TV eyes, distribution around the house, wireless, offers, leads, etc.
Sky Digital dishes and LNBs single, twin & 4 out LNBs, Zones 1 & 2 mini dishes & larger dishes.
Freesat and Sky in Spain. 1.0m, 1.2m, 1.8m and 2.4m dishes for Spain. Satellite meters for Spain.

Other Links, Sky menu page Adult Cards CAMs Budget free to air receivers LNBs Links
Sky accessories Other Accessories Installation equipment Meters Caravan AV products. USA products

Advice pages with FAQs (Frequently asked questions)
We have sold satellite goods since 1991 and there is not a question we have not been asked 100s of times
so .... PLEASE read our very comprehensive advice pages and FAQs. ... Also, why not check us out before buying?
About us, Contact us. & Shipping times, charges terms of business fast delivery Review Centre

Satellite Systems, Complete systems menu page Sky systems. Motorised systems. (motors)
Hotbird 13E systems (2 satellite) Astra 1 & Hotbird systems (3/4 satellite) Astra 2, Astra 1 & Hotbird etc. systems.
God channel 28E systems Free to air 28E BBC systems Sky systems. Sky + systems. Adult channel systems
Manhattan motorised systems. Icecrypt motorised systems. Dreambox motorised. Technomate satellite systems.

Satellite receivers, Receiver menu page. Sky Digital receivers Freesat receivers Blind search
Sky menu page Sky Digiboxes Sky Digibox. Sky Plus. Sky HD. Caravan receivers
Technomate TM5200 TM5400 TM5300 TM5500. TM9100 TM6900 HD Super. TM6800 HD Super TM7100.
Manhattan Plaza XT-M, XT-CM SAB500Gb Twin Tuner Brand new Analogue Receivers
Linux receivers Cube Revo Dreambox 600 800 8000 TM9100 PVR hard drive receivers or PVR ready
High Definition receivers menu page. Humax iChord Twin Tuner PVR Cube Revo Linux twin tuner PVR.
Technomate TM-6900 Super. Technomate TM-6800 Super Technomate TM-7100 Icecrypt S4000.
External USB hard drive for usb receivers Vantage HD 8000 Dreambox 800

Freesat HD Receivers

Satellite dishes, Dish menu page LNB menu page Sky dishes Wall mounts & stands Feedhorns

FIXED, Sky Triax 54, 60,80,90cm,1.1m Orbital 1.0m Andrews 1.0m 1.2m,1.8m, 2.4m Clear Transparent 60,85cm

MOTORISED, Triax 80, 90cm, Transparent 85cm Orbital 1.0m Andrews 1.0m, 1.2m, 1.8m

OTHER, Sky mini dishes All-weather Sky dishes Sky dishes for Spain 3/4 satellite dishes Dish motors Caravan dishes

Terrestrial PVR receivers, Topfield TF5810 Humax

Satellite & Terrestrial, Technomate TM-6900 HD Combo. Technomate TM-7100.

Brand New Analogue Satellite Receivers
(e.g. Could be used on Astra 1 to see Eurosport in English!)


Sky menu page Adult Cards CAMs freesat receivers LNBs Monobocks LNBs Feedhorns
Sky accessories Other Accessories Installation equipment Satellite Meters Caravan AV products.

Multiswitches Etc. Multiswitches 5 in and 8, 12, 16, 24 and 32 out.
2 sat input mutiswitches (9 input) 4 sat input mutiswitches (17 input)
Sat and aerial combiners IF amplifiers Twin sat and UHF wall plates IF splitters



See our new web site at- www.primesat.eu

This site includes many products that are exclusive to the Satellite Superstore.
The site contains -
• Products that we manufacture (e.g. We have manufactured heavy duty wall mounts and ground stands since 1991).
• Selected products which have our own Primesat brand name and have been prepared to our specifications.
• Selected products where we have been appointed the authorised UK or European distributor by the manufacturer.
www.primesat.eu is an information site. Here you will find full specifications
and many detailed pictures. To buy any of these products, simply order them on this web site.



Contacting us.
Tel. (UK) 01207 544664 and 01207 544224
International Tel. + 44 1207 544664.
If you are ringing us about a product you have already purchased, you should ring the support line on your invoice.

Before sending questions via e-mail please check-out our Frequently asked questions as this could save time.
If you have any questions & comments regarding this site's content, please ....
contact us by e-mail.

(We only accept questions in English (no text language). We do not open attachments.)

Questions about faults or returns must include an invoice number or order number & date of purchase.

Technical questions are not a problem but questions about "channels" should be checked out first with
the satellite providers. Links to the satellite providers web sites are on our Links Page

Copyright © 2012 Vision International. All rights reserved.